FAQ
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E-mail: sales@eastlamp.com

Phone: 0086 574 62358770

Mobile: 0086 13566086827

ADD: Hudong industrial park,Liangnong town,Yuyao city,Ningbo,Zhejiang,China

Web: www.eastlamp.com



             


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FAQ

General Questions:



Q: How about MOQ?

A:

We accept trial/small order:

- total value less than USD.10K, price no include FOB fee and additional 5% for handling.
- total value less than USD.20K, but more than USD.10K, price no include FOB fee.
- total value more than USD.20K, price include FOB fee.


Q: What is normal delivery time?

A:Ranging from 25 days-45 days depending on QTY and number of items.


Q: What is normal payment?

A:

- Option 1: 30% deposit, 70% by T/T against copy of shipping documents.

- Option 2: 100% by L/C at sight.


Q: Are all products showing in the website?

A: No,website only shows the regular and popular products,some special or customized products not showing in website.


Q: Can I get free samples?

A: Yes, one free sample is available for client's testing.

Customer shall pay the courier fee for the samples,which would be deducted from the initial bulk order.


Q: Is there any possible to keep our deal/products as a secret?

A: Yes,if your order amount arrives to USD.1 millian for a style/serie per year, we will sign a agreement,that the style/serie no show or sell to other customer from the same market,and do it strictly.




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